Identifying Special Populations

Information gathered at the time of the initial call to the crisis program will help the crisis responder to identify a special population.

• Name of recipient or agency calling may indicate special cultural and language considerations.
• Date of birth will raise several questions, i.e., does your crisis program serve children and adults?  If not, are appropriate referrals and linkages readily available?
  • If the person is elderly:
    • Further questions may be needed, regarding illnesses such as diabetes or cardiac illness.
    • Current symptoms may indicate a need for medical intervention such as a sudden onset of confusion, chest pain or difficulty breathing.
    • Any physical disabilities including the ability to ambulate and care for self.  
• Address will indicate if the person lives independently or in assisted living, group home, public housing or with family.
• Phone number may provide a direct link to the client. If not, who can be contacted?