Check Your Understanding

Question 1 of 5

You are a HAC staff member working with Cindy, a woman in her mid-40s who contacted Housing Access Coordination after reading about it in the newspaper. You learn that Cindy is living with her parents and wants to move closer to work, social opportunities and shopping. She receives ARMHS and BI services. You schedule the first meeting. What does your first session with Cindy involve?

Click all that apply

A. Doing more talking than listening to establish credibility.

B. Asking open questions to clarify Cindy's goals, hopes and needs.

C. Developing Cindy's person-centered plan.

D. Creating Cindy's budget and housing checklist.

That's right!Your first meeting with Cindy involves working together to create her person-centered plan. Asking open questions helps you clarify Cindy's goals, hopes and dreams, which translate to the housing checklist. Her budget further defines the type of housing Cindy will seek.

Sorry, that's incorrect. The correct answers are B, C and D. Your first meeting with Cindy involves creating her person-centered plan. Asking open questions helps you clarify Cindy's goals, hopes and dreams, which translate to the housing checklist. Her budget further defines the type of housing Cindy will seek.

Question 2 of 5

During the person-centered planning session, you work with Cindy to complete the budget worksheet. You determine that Cindy can manage rent on her own with her employment income, MSA and SSDI funding. You tell Cindy about a few properties you think she'll like. Cindy tells you she needs your help meeting and working with landlords. What do you do when meeting landlords?

Click all that apply

A. Introduce yourself.

B. Describe HAC.

C. Tell landlords that HAC will help Cindy move into and maintain her home.

D. Assure landlords that Cindy's public and personal income is stable.

That's right!All four actions are important when working with landlords to help Cindy get the home she desires.

Sorry, that's incorrect. All four actions are important when working with landlords to help Cindy get the home she desires.

Question 3 of 5

After looking for a few days, Cindy finds an apartment she likes and is in a great location next to her workplace, friends and entertainment. At Cindy's request, you help her with the business part of the transaction, including executing the lease. When is Cindy's lease executed?

Click the best choice.

A. After she signs it.

B. After she and her new landlord sign it.

C. After both parties and a HAC representative signs it.

D. After both parties sign it and her new landlord gives her the keys to the apartment.

That's right! Cindy's lease is executed after both parties sign it and her landlord provides access to the new apartment. HAC staff members cannot cosign the lease.

Sorry, that's incorrect. The correct answer is D. Cindy's lease is executed after both parties sign it and her landlord provides access to the new apartment. HAC staff members cannot cosign the lease..

Question 4 of 5

Cindy is happy to have found her new place and is excited to move in. What can you do to help arrange for the move?

Click all that apply

A. Schedule the move date.

B. Get estimates from movers.

C. Coordinate Cindy's transitional waiver services for goods and moving expenses payments from the county.

D. Ask for help from family, friends and local organizations.

That's right! Part of your role in helping organize the move is to schedule the move date and get estimates from movers. You can also reach out to local organizations, volunteers, and friends and family to help Cindy move. Since Cindy uses ARMHS, is not on a waiver, but lives with her family, she will not receive transitional waiver services for goods and moving expenses.

Sorry, that's incorrect. The correct answers are A, B and D. Part of your role in helping organize the move is to schedule the move date and get estimates from movers. You can also reach out to local organizations, volunteers, and friends and family to help Cindy move. Since Cindy lives with her family, she will not receive transitional waiver services for goods and moving expenses.

Question 5 of 5

Cindy makes the transition to her new apartment and tells you she really enjoys her new life. Now that the move is over, you say, "Cindy, you are now on your own. Nothing will come up that you can't handle!" Is this the right direction?

Click the best choice.

A. Yes. It's important that you cut the ties so Cindy can start living her own life.

B. No. Cindy needs to know she can always find HAC support as housing-related matters come up.

That's right! Like many others, Cindy may want your assistance to follow up on things like housing notices, meeting new staff or performing tasks the landlord requests. Offer to call Cindy at mutually agreed upon times to see how she is doing. Tell her you're just a phone call away.

Sorry, that's incorrect. Like many others, Cindy may want your assistance to follow up on things like housing notices, meeting new staff or performing tasks the landlord requests. Offer to call Cindy at mutually agreed upon intervals to see how she is doing. Tell her you're just a phone call away.