Situation #1

You receive a call from an individual interested in finding a home of her own. After a brief conversation, you think she seems to have the essentials in place – eligibility requirements, funding and supports. You believe you can move forward to scheduling her person-centered planning session. You ask who she would like to have present at the session, and she says a family member and friend. You ask about her case manager, and she tells you she'd rather not bother her. She says, "Kathy has so many people she's working with. She's too busy for a meeting like this."

How do you respond?

Click all that apply. Then click Check My Answer

A. "Yes, I agree. She's probably too busy. We can bring her into the loop later."

B. "I know what you're saying, but I think Kathy would like to be here for the meeting. Would you mind if I reached out to her today?"

C. "That's fine. I'm not really sure if she can add anything to our conversation at this point anyway."

D. "We really need Kathy's support at this point. She can help you throughout the housing process."

Correct!

Sorry, that's not right. The checkmarks indicate the correct answers.