Phone Calls Answered Document

Here is a .PDF for your review entitled: “Phone Calls Answered by a Crisis Responder”.  The content will be helpful to you as you proceed through this chapter.  This document provides clear guidelines for such conversations as well as tips and techniques for in-person visits. 

You may also recall it from your documents icon as needed during the rest of the training.  This document is printable and we encourage you to do this for use when you are not at your computer.

Once you have reviewed the document, press Next to proceed to the section on listening skills.