Service Plan Development, Service Authorization & Monitoring 2 of 24

Chapter 1: Flexible Case Management
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Minnesota's Case Managers

Five pictures of female case managers. Throughout this course you will be able to hear audio excerpts from real case managers who work at the county level in the state of Minnesota. As experienced case managers they will present their point of view in their own words providing examples that may add insight, help and encouragement to new and experienced case managers.

A picture of Melanie a case manager from Hennepin County.
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Audio from Cathy, Linda, Lisa, Melanie, Val and Winna will be available throughout the course. We believe their comments and insights on case management are thought provoking and inspirational to case managers throughout Minnesota.

When people tell you the details of their lives, listen carefully, listen to their stories and listen to their feelings. Click on the audio button below to hear Melanie describe this advice to new case manager.

 

 

 

 

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