Monitoring serves four global purposes
Accordingly to Moxley, 1989, monitoring serves four global purposes:
- Ensure service coordination. Monitoring reviews programs and services not only for accountability, but also to see if everyone is addressing the same purposes stated in the ICSP. Otherwise, the client may be exposed to discontinuous and/or conflicting interventions.
- Determine achievement of the goals/objectives in the consumer’s ICSP. Through monitoring, the case manager can determine whether goals are being achieved, whether they are being met according to the plan’s projected timeline(s), whether goals continue to fit the needs of the client or whether there is a failure to achieve stated goals.
- Determines service and support outcomes. Ongoing observations can trigger reconsideration of the plan and its recommended interventions when the ICSP is not accomplishing its desired effects.
- Identify the emergence of new needs. Monitoring enables the case manager to stay in touch with the consumer. Monitoring provides consistent help to the consumer in identifying problems, modifying plans, ensuring the consumer has resources to complete goals and tracking emerging needs.