Monitoring client access to primary health care
Many clients have difficulty accessing routine health care and obtaining ongoing recommended treatment for their physical and health conditions. Case managers need to monitor if their clients:
- Continue to access routine health care,
- Maintain their eligibility for health care coverage by completing regular reapplication forms
- Obtain ongoing recommended treatment for physical and behavioral health conditions
- Are able to afford their health care and medications
- Have questions or concerns about the services or communication they are having with health care providers
- Have trouble with transportation to appointments
- Explore lifestyle changes to improve their health
- Need help coordinating health care providers
- Experience any discrimination in health care access or quality.
Overall health is essential to mental health. Recovery includes wellness.