Individual-Case Management Relationship
A primary factor in being a successful case manager is the working relationship with the client. A good client-case manager relationship is based on trust, mutual respect and a willingness to work together to attain agreed upon objectives and goals.
The primary goal is for positive change in both the client’s skills and also his/her environment, in part due to the client’s accessing resources, services and supports. The case manager respects the client’s beliefs, values and emotions; and works with the client to improve living conditions.
In doing this, the case manager can help the individual increase his/her competence and expand the individual’s horizons. The case management relationship, like any other, thrives on consistency, regularity of contact, openness, honesty, and building and maintaining trust.